Effective Date: July 13, 2026
Provider: Aldura Trading & Marketing W.L.L. (Doha, Qatar)
Applicability: These Terms & Conditions govern all sales of computer hardware, software licensing, IT integration, and technical support services provided by Aldura Trading.
1. Definitions & Interpretation
- "Company" refers to Aldura Trading & Marketing W.L.L.
- "Client" refers to the corporate entity, business, or individual purchasing goods or services from the Company.
- "Products" refers to IT hardware, network infrastructure devices, peripheral components, and custom-built computer systems.
- "Services" refers to software integration (including Al Ameen ERP/accounting systems), IT consulting, network setups, and hardware maintenance.
2. Quotations, Pricing, and Orders
- All price estimations, product availability, and project timelines displayed on our website or provided via initial digital inquiry are for informational purposes only and do not constitute an open legal offer.
- Formal commercial quotations issued by the Company are valid for a strict period of thirty (30) days from the date of issuance, unless explicitly stated otherwise in writing due to volatile IT hardware market conditions.
- An order is considered legally binding only upon the receipt of a written Purchase Order (PO) from the Client or the mutual execution of a signed sales agreement.
3. Payment Terms & Financial Penalties
- Unless otherwise structured via a preferred corporate credit agreement, all standard orders require standard payment milestones (e.g., upfront deposit upon order confirmation and final settlement prior to or upon delivery/installation).
- Payments must be settled in Qatari Riyals (QAR) via corporate bank wire transfer, certified check, or an approved payment gateway mapped to the Company's commercial account.
- Late Payments: The Company reserves the right to suspend pending hardware shipments, pause active IT service deployments, or withhold software license keys if any invoice remains unpaid past its designated due date.
4. Delivery, Title, and Risk of Loss
- Delivery timelines provided are professional estimations. While the Company partners with Tier-1 logistics networks, it is not liable for manufacturing backlogs or global shipping bottlenecks.
- Transfer of Risk: Risk of loss, damage, or degradation of hardware transfers completely to the Client upon physical delivery to the Client's designated location or upon pickup from the Company’s warehouse facility.
- Retention of Title: Legal ownership and title of all hardware components and software licenses remain strictly with Aldura Trading until the Client has fully paid all outstanding balances related to that specific order.
5. Hardware Inspections and Acceptance
- Upon physical receipt of IT hardware, the Client is granted a window of forty-eight (48) hours to thoroughly inspect the items for physical transit damage, missing serial numbers, or inventory discrepancies.
- Defect claims must be formally filed in writing with our technical logistics team within this 48-hour inspection period. If no claim is filed, the Products will be deemed completely and irrevocably accepted by the Client.
6. Warranties and Technical Support
- Hardware: The Company acts as an authorized B2B distributor and systems integrator. All hardware products carry the standard, original Manufacturer’s Warranty (e.g., HP, Dell, Cisco, Lenovo). The Company will actively assist Clients in routing warranty claims to the primary manufacturers but does not issue standalone, independent hardware performance warranties.
- Software Integration: Software solutions like Al Ameen are governed by their respective End-User License Agreements (EULAs). The Company warrants that its specialized technical engineers will deploy, map, and configure software suites according to the agreed-upon Scope of Work (SoW).
7. Limitation of Business Liability
- The Company shall not be liable to the Client for any indirect, operational, collateral, or consequential damages, including but not limited to loss of corporate data, server downtime, business interruptions, loss of revenue, or cyber security breaches occurring on the Client's unmanaged networks.
- The maximum aggregate liability of the Company under any circumstance or contract claim shall never exceed the actual monetary amount paid by the Client to the Company for the specific hardware or service item directly causing the dispute.
8. Force Majeure
Neither party shall be held liable for any delay or failure to fulfill their respective commercial obligations (excluding payment of past dues) if the failure is driven by unforeseen events completely beyond their reasonable control. This includes acts of God, localized civil disturbances, national grid power failures, sudden import/export embargoes, regional communication network shutdowns, or government-mandated trade restrictions.
9. Governing Law & Dispute Resolution
These Terms & Conditions shall be governed entirely by, and interpreted in absolute accordance with, the commercial laws of the State of Qatar.
- Both parties pledge to attempt to resolve any operational discrepancies or invoicing disputes amicably through direct executive-level negotiations.
- If a resolution cannot be reached within thirty (30) days, the dispute shall be routed to the exclusive jurisdiction of the competent commercial courts located in Doha, Qatar.
